Terms & Conditions



These are the terms and conditions (Terms) on which we supply our virtual kitchen design services (Design Services) and our kitchen products (Products) listed on our website www.smilekitchens.com (our Site) to you.

These Terms tell you who we are, how we will provide Design Services and Products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.


Section 1: Important information



Section 2: How to contact us



Section 3: Design and Quotation Services



Section 4: Placing your order for Products



Section 5: Changes to your order



Section 6: Our Products



Section 7: Delivery of the Products



Section 8: Kitchen fitting is your responsibility



Section 9: Price and payment



Section 10: Your rights to change your mind and end the Contract


Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods (Products in the content of these Terms) must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.


Section 11: Refunds and returns



Section 12: Our rights to end the Contract or suspend/withdraw supply of a Product



Section 13: Product Guarantee



Section 14: Our responsibility for loss or damage suffered by you



Section 15: How we may use your personal information



Section 16: Other parties who may perform the Contract



Section 17: Other important terms



Section 18: Which laws apply to this contract and where you may bring legal proceedings



Section 19: Referral scheme, rewards, codes and process


All Referrals:


General Referrals – Customer Codes


General Referrals – Non-Customers Via Website


Influencer & Affiliate (Here forth categorised as ‘Influencer’ or ‘Influencers’) Referrals

David Village Lighting Voucher Competition