FAQs

What isn’t included?! You’ll have your very own 1-on-1 dedicated kitchen designer who will listen to your needs, get to know you, and offer expert design advice throughout your project. Your designer will send free samples, tweak your design as many times as you need, and provide high-quality renders of your design alongside a video walkthrough. We’ll provide a fully itemised transparent quote as well as technical elevations for your fitter to check. Plus, you’ll receive access to our brand partner’s discount codes! If you decide to order your kitchen with us, the initial £25 payment for your design consultation is taken off the cost of your kitchen.

We book 1 hour for your online design consultation – plenty of time to discuss your project and chat with your personal designer.

Yes! After your design consultation, your designer will send you free samples including door colours, cabinet internals, worktops, and handles. The only chargeable sample is for the bespoke colour match service, where there will be a fee of £30 per door sample which is refundable upon ordering.

There’s absolutely no obligation to buy a kitchen from us after having a design! We’re a team of designers, not salespeople, so you’ll never be pressured into buying anything here. We always recommend getting quotes from different suppliers before purchasing, so you can feel confident in your decision. We’re committed to keeping our prices low all year round, and we’re with you throughout your project.

Following your design consultation, your designer will take your brief and start designing. They will arrange a time that suits you for a design presentation, ideally the following week, where they will present the design to you and talk you through the quote breakdown. After this meeting, you will receive the design, 3D walkthrough, floor plan, and a fully itemised quote. You can share the link to your 3D walkthrough with your friends and family for feedback!

Yes and no. We supply all the kitchen furniture you need to transform your room – from cupboards and handles to worktops, sinks and taps. We then work with your chosen fitters – any trusted local installer you’d like  – sharing everything they need, all the small details to support your fit every step of the way. We deliver your new kitchen, then work hand in hand with your fitter to make sure everything goes super smoothly.

The real question here is “what type of worktop would you like?” We stock a huge range of worktops in a laminate and Minerva but if you love a super sleek Quartz top or a rustic wooden counter, we’ve got great supply partners to bring you any type of worktop you’d like.

If you hadn’t guessed yet, we absolutely love the concept of Hygge and the Danish approach to warm, cozy living. So we draw on all those Scandavian influences to name our kitchen ranges. Don’t worry, we still don’t really know how to pronounce Hygge (Higgy? Huggy? Hyoo-guh?), so we’re happy to go with whatever you call our range – we’ve heard every variation (and every one sounds wonderful!)

A great question, because you’ll be wondering how much space you need to make for the delivery (and how much work your fitter might need to do). Almost all our units are supplied rigid and ready to fit. You’ll need a good amount of space ready for the units. We have a small number of units that have to be flat-packed due to their size however we’ll be sure to let you know in your quote if this is the case.

We’ve got such an extensive range of kitchens that we can always try to accommodate your space. When we design your kitchen, we make sure everything fits snug as a bug.

We don’t currently supply appliances, and there’s a really good reason why. We’re brilliant at designing kitchens, but not so good at manufacturing washing machines and fridges. So let’s leave that to the appliance experts. Our designers will help you create the perfect appliance-shaped gaps in your custom kitchen design, and our partners at AO.com will happily fill them. And because we work closely together, you’ll get a lovely 10% discount off any appliances you fancy.

Easy! We’ll tell you. We’ll check for you. And then we’ll double check. We’ve been doing this a long time, and we know how the vast majority of appliances are sized (they’re actually all fairly standard). But just to be certain – send us the measurements of your appliances (or just the model number and we’ll go Googling to get the details) – and we’ll make sure they fit snugly into your new kitchen designs.

Our price quotes are valid for 30 days from the date of quotation. Should your design change as part of the amendment process, we will provide an updated quote and honour the prices provided at the time of original quote as long as it is within the original 30 day quotation period.

The honest answer to this is that we think it’s more than worth it! Your design consultation is with a qualified designer, not a salesperson. The quality of service you will receive from your designer – their care and attention to detail in creating your design and the high-quality renders of your designed space plus a 3D walkthrough and fully itemised easy to understand quote are worth paying for. Plus if you’re not 100% happy with it, we’ll refund you the design service fee.

We don’t currently have a home measuring service, but we do have wonderful designers who help walk you through the whole process to measure your kitchen yourself. And then we’ll ask your fitters to double check and verify all those measurements themselves too, just to make sure. Any professional fitter will want to take their own measurements so we verify every inch. Only when you’re happy, your fitter’s happy and we’re happy, do we move ahead with the order process.

We’ll be double and triple checking every measurement, so don’t worry. Your chosen fitter will want to measure everything themselves too (if they don’t, we’ll give them a nudge), and then any measurements that were a bit skew-whiff, we’ll rejig the designs and update the quote. No worries at all.

So you can design your dream kitchen in your pyjamas? So you can browse brilliant new kitchens without leaving your current one (and sneak whatever snacks you like)? So you can get to know our amazing designers one on one? All great reasons why we like to have a design consultation with you. Most importantly, a video call helps us get to know each other and clearly understand your vision for a new kitchen. And it means we can share our screens and walk through a 3D visualisation of your transformed room together.

We don’t ask for a deposit on any of our kitchens – you don’t have to pay for your kitchen until it’s delivered in full and you are 100% happy! We’ve never had a customer not pay for their kitchen we’ve delivered!

We have a secure online payment system for you to pay for your new kitchen when it’s delivered. We accept the following payments:

• Visa credit and debit
• MasterCard credit and debit
• American Express
• Bank transfer

We don’t have a fitting service, so you’re free to choose any local trusted fitter you like. Many of our customers like to get a few different quotes from fitters, and we’re more than happy to sense-check any quotes for you, helping you find the right fitter for the right value.

Absolutely. We might not have a fitting service, but we send out a comprehensive fitting pack for your installers. It’ll have all the instructions and drawings they need, but just in case that isn’t enough, we’ll be sure to have a chat with them too. And we’re always here to answer any questions or help in any way we can during the fit too.

We opened the doors to our new way of designing and supplying kitchens in 2020 (though we’d been putting the groundwork in a long time before that). Our team has decades of experience in kitchen design, and our founder has been working with kitchens for so long, he’s become a permanent fixture.

We deliver to the mainland UK. Please note this excludes Northern Ireland.

Our designers work from home, so you might be chatting to them in Newcastle or Newquay, Kent or Kendal. Our HQ is in Greater Manchester.